Job Title: Accounts Receivable (AR) Collector
Reports to: Revenue Supervisor
Company Information: DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and safety and substance abuse training. We are headquartered in Houston, Texas with over 300 employees. DISA has specialized in promoting workplace health and safety for over 25 years and has a strong market presence in the energy and transportation sector. We are IT innovators and developed one of the most advanced platforms to support our clients’ access to data. DISA is highly committed to quality and service excellence.
DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in
continuing education and training.
Position Summary: Identifies delinquent accounts, works with customers to facilitate payment of DISA receivables, and assists clients in
resolving questions and problems with invoices.
Meet daily collection contact requirement of 100 contacts per day, 30 of which, should be calls/voicemails
Identifies delinquent accounts
Confers with customers and/or contacts assigned clients at least once a week through phone, email, mail, or fax to collect payment and to determine the reason for overdue payment
Makes record of all communications with clients in Great Plains Software
Provides additional information and backup data to facilitate payment for the client when necessary
Sets up clients for credit card payments and processes such payments according to procedure
Initiates account closure procedure when necessary
Collaborates with the Client Services Department to settle collections issues and finalize credit/debit memos
Notifies the Collections Supervisor of potential collection problems and identifies accounts that need to be sent to a collection agency
High school diploma with four (4) years of collections experience, an associate degree with two (2) years of collections experience, or a bachelor’s degree
Intermediate skill level in Microsoft Office Suite
Corporate collections and/or medical collections experience
Great Plains software experience
DISAWorks® system experience