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Accounts Receivable Customer Support Rep - Finance

10900 Corporate Centre Dr #250, Houston, TX 77041, USA Req #61
Friday, March 22, 2019


Position Summary:  The Accounts Receivable Customer Support Representative
("AR Customer Support Rep") reports to the Revenue Supervisor and is
responsible for providing satisfactory client support with regard to billing
inquiries and concerns.  The AR Customer
Support Rep is a customer service "problem solver" who assists with
the resolution of client inquiries and disputes in order to facilitate payment
of DISA receivables.  This is a critical
role, as the swift resolution of customer issues allows for expeditious payment
on the client account.  The AR Customer
Support Rep will conduct his/her activity with professionalism, courtesy, and
diligence.

 

Qualifications required:

  • Associate’s degree (A.A/A.S) or related two years of college or technical school OR three (3) years of related experience and or training; or combination of both

  • Ability to read, interpret and follow written procedures

  • Ability to write routine reports and correspondence

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public

  • Ability to perform complex reconciliations and analyses of accounts

  • Ability to solve complex problems and deal with a variety of variables in situations where only limited standardization exists

  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

  • Advanced Microsoft Office Suite, Internet, accounting software (including Great Plains) and intra-company proprietary software

 

Essential functions and responsibilities:

  • Communicate effectively, promptly and professionally with internal and
    external clients of the department including co-workers, customers and vendors.

  • Answer incoming calls

  • Respond to client emails

  • Provide invoice copies upon request

  • Process credit card payments by phone

  • Address client inquiries, providing additional backup documentation
    and information when requested

  • Corroborate with various departments in order to resolve client
    disputes

  • Submit closure forms for account closure requests

  • Submit documentation to clear invoice balances and/or capture payments
    as needed

  • Properly document all correspondence in Great Plains database

  • Provide additional support to clients and the Accounts Receivable team
    as needed

 

EOE/M/F/Vet/Disability

Other details

  • Pay Type Hourly
  • 10900 Corporate Centre Dr #250, Houston, TX 77041, USA